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How Contractors Can Leverage Instagram and TikTok

Boston Exterior Remodeling

By now, many builders and remodelers have a Facebook page, a LinkedIn page, and perhaps a Twitter account. But should you be doing more to stay on trend?

We chatted with two contractors who are continually pushing the envelope on social media—one who’s grown to influencer status on Instagram and another who has built a massive follower base on TikTok—to see why they’re finding success staying on top of the hottest platforms.

Why Is Social Media Important for Construction Businesses

Remodeler Joe Danz, owner of Boston Exterior Remodeling, has become something of a star on Instagram, telling stories, posting his company’s work, and connecting with manufacturers. “Instagram really has changed the platform, how contractors in real time can show their work, show problem solving, show products,” Danz says. “People are really receptive to that because they enjoy content. Homeowners can see our page and know we’re serious about what we’re doing, that we’re craftsmen, that we take pride in what we’re doing.”

Danz says social media content also helps provide validation. “If someone is looking up ideas and they see the same company over and over, and their friends are following you, they start to vet you. It’s another form of word of mouth.”

In fact, Danz says social media has become an essential lead generator for the company. “I would say 60% of our business comes from social media at this point.”

Plus videos and imagery on social media also provide a more detailed look at quality and craftsmanship, allowing a remodeler to charge more for their work.

In this traditional Instagram post, Boston Exterior Remodeling showed in-progress and completed images of an 1870s Victorian featuring Boral’s Foundry Grayne siding in Rustic Slate (click to scroll through the album on Instagram).

Kyle Stumpenhorst, owner of Rural Renovators (aka RR Buildings) in Franklin Grove, Ill., has 1.7 million followers on TikTok, eschewing the notion that it’s an app for youth doing dances.

On the short-video app, participants use shared music and sounds (or their own original audio) to create content. While widely known for dances and music, it’s quickly become a place for education, demonstrations, and idea sharing. As a result, creative contractors, trades, and manufacturers in the building industry have been jumping on the trend.

Stumpenhorst uses the app from the jobsite to show craftsmanship and installation techniques, both in straightforward videos as well as leveraging the app’s unique features and trends.

“I just want to bring awareness to the trades, to cool tools, and overall post-frame construction,” he says.  

Strategies for Social Media Success

For those just starting out on social, Danz encourages a jump-in-and-stick-with-it approach. “It doesn’t matter how many followers you have or how many likes you get,” he advises. “You just want to show your company in a good way. If you do that and stay with it, you’ll get noticed. It does validate your company.”

Danz also cautions that you need to enjoy doing social media to get the most success out of it. “What you put into it is what you get out of it.”

“I think a big reason for my success was consistently creating unique content that was positive and educational,” he adds. “People could learn something while also being inspired or motivated to do something themselves.”

Boston Exterior’s posts include tips and tricks, such as using the water tube approach to leveling:

Also, revealing new approaches, including this use of Kleer PVC trim:

The type of content varies greatly based on what your audiences respond to as well as the style of platform. For example, Instagram is great for showcasing finished projects or before-and-afters, and Instagram stories offer an opportunity for quick videos of your craftsmanship and process.

And showing the people doing the work is important, too. “They want to see the faces behind it, not just the pretty pictures,” Danz advises.

And, of course, creating pictorials of completed projects:

Like Boston Exterior, RR Buildings also seizes the opportunity to showcase its attention to detail and expert craftsmanship (click to play):
https://www.tiktok.com/@rrbuildings/video/6877352098212613381

@rrbuildings

Tricky detail… doesn’t go this quick in real time #ScaryStories #construction #satisfyingaf #smooth #asmrtiktoks #metal

♬ original sound – RR Buildings

And within that, tool tests, as shown while Stumpenhorst was installing Boral’s Versetta Stone siding:
https://www.tiktok.com/@rrbuildings/video/6864727432121830661

@rrbuildings

This thing keeps impressing #tools #dewalt #batterypower #dirtyhandscleanmoney #smoothaf

♬ original sound – RR Buildings

And be sure to adapt your content based on the unique features of the app. TikTok is a platform that thrives on using songs and keeping up with trends. Along with more traditional videos, RR Buildings makes videos to trending sounds or, in this case, playing on viewers’ love of “satisfying” sounds and actions while simultaneously showing its roofing prowess:
https://www.tiktok.com/@rrbuildings/video/7025047484443397381

@rrbuildings

Installing the standing seam panels… no visible fasteners #tight #satisfying #ceoofconstruction #metalroof #metalart

♬ original sound – RR Buildings

Equipment manufacturer Doosan is an expert at this, choreographing its machines and people to the tune of trending songs, as seen here:
https://www.tiktok.com/@doosantok/video/6983437574379539717

@doosantok

Sorry for the detours this weekend! 🚧⚠️🚧 #construction #doosan #heavyequipment #excavator #calabria

♬ son original – French Fuse

Like other platforms, TikTok is interactive and thrives on engagement, allowing viewers to comment, share, and even “duet” your videos to make them their own. You can respond to questions as a comment or with another video, as RR Buildings did here regarding its timber framing techniques:
https://www.tiktok.com/@rrbuildings/video/6935528335183187206

@rrbuildings

Reply to @dad_by_day_dj_by_night #constructiontips #ceoofconstruction #nowyouknow #VideoSnapChallenge #postframe

♬ original sound – RR Buildings

Love social media? Be sure to follow Boral Building Products on Facebook and Instagram. And check out our 11 exterior brands at www.boralbuildingproducts.com.

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How to Choose Shutter Hardware

Atlantic Shutters

The appearance of shutters and their impact on the home’s aesthetics not only depends on the style and color, but also how they’re installed and what type of hardware is chosen. Hardware is a small detail—but one that can have a dramatic influence on the home’s authenticity.  

Atlantic Premium Shutters offers many choices of architecturally correct and historically accurate hardware options in a range of styles and installation methods. But choosing the right options is about more than just what looks best on the shelf.

Here are a few strategies to keep in mind when choosing hardware for shutters.

• Seek guidance: Choosing the right hardware for custom shutters requires some basic expertise—and even a bit of math. When in doubt, talk to an experienced dealer or the manufacturer’s representative. They can provide advice on the proper hinge and pintel offsets for your shutters and the home to ensure you get the look you’re striving for.

• Consider the home’s age: If the home is older or the style is vintage, select hardware that contributes to an authentic look. For example, a slide bolt can help keep shutters closed while adding an old-timey appearance. Visible S holdbacks and rat-tail holdbacks also add a historic vibe. In addition, older homes typically have shutters that sit back at an angle in the open position, whereas shutters for today’s homes tend to lie flat, so consider how different offsets of the hinge and the pintel will impact the way the shutter sits.

• Take cladding into account: Shutters will sit differently on different types of cladding, both in material and style, because it impacts how the window is installed. Brick homes, for example, will require hardware attachment to the brickmold and allow the shutter to close into the recess of the window and when open to lay outside on the brick. Hardware also is available to accommodate lap siding and trim board, among other styles and materials.

• Account for shutter thickness: The thickness of the shutter will impact which offsets are needed for proper operation. The thickness must be considered when choosing hardware to ensure the shutter closes properly. Your dealer can assist with calculating the thickness of the shutter in relation to the pintel and the hinge. Bring pictures of the exterior so they can account for brickmold and window trim.

• Consider visibility: Determine if you want visible hardware from the front or back. For front-exposed hardware, for example, a strap hinge will look more appealing than an L hinge, especially if the shutter has three hinges; if exposed to the rear, hinge style is less important.

• Consider adding acorn holdbacks: For tall shutters (such as those 5 feet and above), decorative holdbacks, such as an S holdback, sit low on the shutter and do not hold the top of the shutter. This one holdback may not be strong enough to prevent vibration in wind. Adding acorn holdbacks behind the shutter can help anchor the shutter to prevent movement and potential scratching while retaining the look of the S holdback on the front.

• Conduct occasional maintenance: Made of 304 stainless steel, Atlantic shutter hardware doesn’t need much maintenance, but can be cleaned of pollen and dust when necessary. Clean with mild soapy water and a soft cloth, not with a heavy bristle brush.

Get inspired to achieve the perfect look by browsing Atlantic Premium Shutters’ hardware options here.

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7 Tips to Improve Your Website’s SEO

search engine optimization, website analytics

When customers are looking for information on the internet, it tends to always start with a simple search.

Search engines are the “middlemen” that work to connect businesses to customers who are in need of their goods and services. And there are ways you can help the search engine’s artificial intelligence (AI) find your websites, facilitating potential customers to connect with you faster.

Search engine optimization, or SEO, is a strategic way of positioning content on websites to ensure higher rankings in search engines. The higher you rank, the more likely your website is to land in front of potential customers.

Here are 7 tips for improving your website’s SEO to rank higher on search engine inquiries.

1. TEST THE WEBSITE SPEED

When ranking websites, speed is one of the first things Google and other search engines look at. Speed matters because users will leave sites that take too long to load.

And keep in mind that SEO AI will look at both the mobile and desktop speed. Your site must run fast on both to rank higher.

There are tools offered to help check speed; one is Google Developer.

2. ADD VIDEO AND IMAGES

Having videos and images on a website will always rank the site higher—provided you use them where they make sense. The AI will favor your site when the videos and images help elevate the content. AI does not favor pictures over videos or videos over pictures, which provides tremendous flexibility.

3. FIND AND FIX BROKEN LINKS

There is nothing more disappointing to a website visitor than clicking on a link that doesn’t work. As such, Google and other search engines will rank websites with broken links lower.

Fewer broken links also will result in lower bounce rates and exits from your website. There are tools that can help you find broken links for free, or it can be done manually .

4. ANSWER THE QUESTIONS PEOPLE ARE ASKING

If you can figure out and understand the questions your customers are asking, and then provide the answers to those questions, your website will rank higher in search engines.

When customers search the internet, they are asking questions that may not directly link to your services or products but are related. If you can create content that answers relevant questions, your brand can be put in front of the consumers, and you can gain their business.

For example, remodelers might create content around common homeowner questions such as “What siding is best for my home” or “How do I improve my home’s curb appeal?” Having blog posts or other content on your website that answers common questions can help lead potential customers to your site.

Also, every good question has a follow-up question. Try your best to understand and answer the next question that comes after the first set of questions.

5. HAVE A STRONG CALL-TO-ACTION

A strong website will have an even stronger call-to-action (CTA). When a customer lands on your site, you should always have a goal in mind. It could be having them sign up for your newsletter, getting them to schedule a discovery session, or encouraging them to follow you on Instagram.

You want to make sure you have a clear task for them to complete. Google and other search engines will rank websites with higher task completions (such as subscribing to your newsletter) better than those with lower completion rates. 

If the customer does not complete the task and ends up back in the search results, the search engine will rank your site lower because it is an indication that your website does not answer the customer’s questions or needs.

6. DON’T FRET TOO MUCH ABOUT KEYWORDS

When SEO rules and ranking first became a hot topic for businesses, keywords became the focus.

As search engines continue to evolve, focus on keywords is not as essential. Customers are using long-form questions with tools like talk-to-text, and AI is becoming more sophisticated. Instead of focusing content on specific words, spend the time making sure you are providing the best content for your customers and answering the right questions.

The search engines will rank you higher for better content versus using a keyword over and over.

7. EARN INCOMING LINKS TO YOUR WEBSITE

Another way to earn higher rankings on search engines is to have other sites link to yours.

It is not necessarily about the number of links to your site, but the overall quality of those links. For example, if a big media outlet links to your site compared to a low-traffic blog, the big media outlet has a higher reputation and a more powerful link.

Keep in mind that Google and other search engines do not allow websites to buy links to their website; in fact, you can land on the “bad” list and lower your ranks drastically. Don’t do it.

It is better to work on networking and tasking PR professionals to publicize your content to help earn links to your site.

Though ranking can be challenging, the reward of being ranked higher in search engines is worthwhile.

A strong SEO strategy can help ensure potential customers can find you and that search engines put your business in front of those customers as the best solution for their needs.

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How to Leverage Completed Projects in Your Marketing Efforts

A beautiful photo of a beautiful home can attract customers more than nearly anything else. And if you’re like most building and design pros, you have had many of your projects professionally photographed (and if not, it’s time to start). But are you just using those images in brochures, on your website, and on the walls of your conference room?

Here are a few more low-cost ways to use your projects and photos to market your company.

  • Write a case study: What makes your home stand out in addition to looking pretty? What challenges did you have to overcome? How did you meet the needs of the client? Write a short story about your stand-out projects that explains what makes that home—and your company—special. Here’s an example. Once it’s written, you can:
    –Post the case study with images to your website and/or blog; link to it from your e-newsletter
    –Send the case study to your local news media (regional lifestyle magazines, the home section of your newspaper, etc.) as well as to the national trade magazines (Remodeling, Professional Builder, Qualified Remodeler, etc.) for their consideration for coverage.
    –Turn it into a video walk-through to share on your web site and social media.
  • Showcase your skills: When photographing your projects, don’t just take pictures of the overall home and rooms. Zero-in on the details that make it special—whether it’s a unique gable end detail, a hidden storage compartment in the kitchen, or an advanced-framed wall that will save energy costs.
    –Share individual photos of those elements on social media calling attention to what’s unique.
    –Share those photos/details with local and national media. Many publications not only cover full projects, but also like to highlight simple details or installation techniques. For example, NKBA magazine has a “Details” page for this exact purpose.

    Instagram TRG Home Concepts
    TRG Home Concepts showcases its custom capabilities and creativity by showing—and explaining—project details on Instagram.
  • Share everywhere: Take advantage of every free platform at your disposal—Houzz, Instagram (posts and stories), Facebook, LinkedIn, Twitter, Pinterest. And use each platform’s unique written space wisely: Instagram is photo-heavy, so make captions catchy and to the point. LinkedIn is geared toward for pros, so think about what that audience cares about. Pinterest is a mecca for search, so be sure to use keywords when tagging those items. Facebook’s slide shows offer a chance to show a handful of pictures with meaty captions. Adjust accordingly!

    GH Buildings Instagram TruExterior
    GH Buildings Inc. showcases its projects on Instagram.
  • Offer advice: Installing a unique detail or using a method that consumers can learn from? Take a video as you do so to educate viewers. This showcases your work while also positioning you as a leader.

    Video Peter Brown Design Patio Roof YouTube
    Peter Brown Design creates animated YouTube videos detailing installation techniques, including “How to Attach a Patio Roof to an Existing House”
  • Create an infographic: Does the exterior of the home or one of its rooms have a lot of unique elements or features that set your company apart? Create an infographic pointing out those elements and how they contribute to your and your client’s vision.
  • Generate engagement: Got an in-progress project? Why not have your fans weigh in with their thoughts? On Facebook or through an Instagram story, post the exterior before the paint is chosen and offer a poll with two options for the paint color. Offer up two faucet choices to vote on. The more your fans interact with your social posts, the more they’ll get seen by non-followers, and polls are a great way to do that.
  • Assemble trends: If you have a blog or newsletter, use your own projects (or combine your projects with some you find on Houzz) to assemble trend stories for your readers. For example, “6 Ways to Incorporate Red into Your Exterior” or “Tesla’s Solar Roof Tiles: We Tried Them.”

    Design Build Pros blog post Midcentury Modern
    Design Build Pros offers trends and design advice on its blog.
  • Enter contests: All of the national trade magazines have design contests that, if you win, provide lots of great, free publicity in addition to prestige and bragging rights. Professional Builder’s Design Awards are just one example.
  • Create a look book: Follow the lead of fashion designers and create a look book that shows off your best work in an elegant, sophisticated way. Tie the theme of the look book back into your company’s mission statement and keywords.
  • Partner with your favorite manufacturer: Project photos are also one of the best ways for manufacturers to market their products and, trust us, they’re always looking for good images to use in their own publicity. Reach out to your rep about sharing your project stories and photos with their marketing department; they could be perfect for the manufacturer’s own case studies, advertising, editorial, and social media—which means free publicity and recognition for you.

Want to share your Boral projects with us for consideration in our marketing efforts? Email Becky Duffy at becky.duffy@boral.com.

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LEAN Principles That Increase Efficiency

LEAN principles shadow board

The first thing you see when you enter the Boral Discovery Center in San Antonio, Texas, is what you can’t see—no clutter, no chaos, no extraneous noise. Because while nearly 30 people, including scientists, engineers, and support staff, work throughout the facility’s labs with numerous machines, hundreds of materials, and thousands of samples, a concentrated focus on safety and efficiency guides each step.

Assisting in those efforts is a facility-wide adherence to LEAN principles, much like you would find at some manufacturing plants.

“We are a lab with many, many projects and many samples,” notes Sarah Fortenberry, a Discovery Center research technician who also leads the facility’s LEAN programs. “So you have to manage not only the individual projects as well as the amount of materials coming in and going out. LEAN principles help us do that.”

Fortenberry notes that following LEAN guidelines also is key to maintaining a safe, healthy environment.

Here are a few of the LEAN tools the Discovery Center has implemented:

• Shadow Board: In areas with tools and equipment, storage areas are outlined and labeled, as shown in this photo. This includes everything from duct tape rolls to a hammer to extension cords. “There’s no wasted time trying to find an item,” Fortenberry notes. “It’s labeled, it’s where it should be.”LEAN principles shadow board• The 5 S’s:
Sort: Frequently determine what you actually use and get rid of the rest. This helps keep work areas clutter-free and safe.

Set in order: Label everything and where it goes. The most important items should be the closest.

Shine: Keep work areas clean.

Standardize: Have a standard method for tools and equipment. Everything is labeled—every tool, every shelf, every drawer. This also pertains to samples, which ensures every test is tracked and identifiable. The process of managing samples is the primary reason that LEAN is essential at the Discovery Center.

Sustain: Establish how you keep the workplace clean and a cleaning schedule.

• 3C Board: The three Cs stand for Concern, Cause, Countermeasure. In each work area, the team has a 3C board. If something is wrong in the area, it goes up on the board, what’s causing the problem, and, eventually, what is being done to fix the problem.

• Total Productive Maintenance: Broken machines lead to costly downtime, so each machine has a list of maintenance steps needed to keep it running properly.

• 5S Fridays: At the end of every Friday, the team convenes to address problems on 3C boards. “We work as a team to get to and maintain a sustaining level of production,” Fortenberry notes.

• Kaizen: Kaizen is Japanese for “continual improvement.” The team hosts kaizen events in which they visit areas of the lab and track team members’ steps to see where there is wasted movement and how those steps can be consolidated. Bringing in team members who don’t work in that area provides a fresh perspective and out-of-the-box thinking.

“It’s made us more of a team, working as a group to improve our areas,” Fortenberry says. “Through the kaizen events and 5S Fridays, we can do something in a short period of time that would take someone weeks to do alone.”